❓ Frequently Asked Questions
All your answers
in one place
From account verification to withdrawals, sports betting to responsible gaming — find answers to all your questions about hi11 right here on this page.
hi11 is a trusted online gaming platform for players in Bangladesh. Whether you are a new member or a returning one — this FAQ page should be your first stop for accurate information on account-related questions, payment methods, betting rules or responsible gaming. Questions and answers are organised into four sections below. If you cannot find an answer to your question, contact our 24/7 live chat support.
Frequently Asked Questions
Limits & Controls
Common signs of problem gambling include spending more than your set budget, repeatedly gambling to chase losses, hiding your gambling from family or friends, and feeling restless when you are not gambling. If you notice these signs, it is important to take a break and seek help.
If you are concerned about your gambling habits, contact hi11's live chat support first — we can point you in the right direction and provide information about relevant support organisations. You can also reach us by email at [email protected]. To read more about responsible gaming, visit our responsible gaming page.
A cooling-off period is a temporary break for a set amount of time, while self-exclusion is a request to keep your account closed for a longer period. To activate either option, contact us directly via our 24/7 live chat or at [email protected]. Our support team will act quickly, and the entire process is completely confidential.
hi11 strictly enforces a 21+ age policy. Only individuals aged 21 or above may register and play on this platform. Proof of age documents are required during account verification. Accounts belonging to underage users are closed immediately.
Yes, you can request to set your own daily, weekly or monthly deposit or betting limits. Simply let our support team know via live chat or by emailing [email protected]. Keeping your budget under control is an important part of responsible gaming.
Cricket & Sports Betting
An accumulator bet (or acca) combines multiple selections into a single bet. The odds of each selection are multiplied together to form the total odds. If all selections are correct, the winnings can be significant, but if even one selection is wrong, the entire bet is lost. More selections mean more risk, but the potential payout is also much higher.
If a match is completely abandoned or officially declared 'no result', the bet amount is generally refunded (voided or refunded). If a result is determined using the Duckworth-Lewis-Stern (DLS) method, that is considered a valid result and the bet is settled accordingly. Please read our terms and conditions for specific rules.
Yes, hi11 offers live in-play betting — meaning you can place bets while a match is in progress. Odds change with every ball or over, which makes it very popular among experienced players. You have less time to decide in in-play betting, so enjoy it strategically.
hi11 offers betting on BPL, IPL, T20 World Cup, ICC tournaments and various other international cricket events. For high-profile matches such as Bangladesh vs India, you can access markets including match winner, top batter, over/under and more. Betting is also available on football and kabaddi events.
Decimal odds (for example 2.50) make it easy to calculate potential winnings — simply multiply your stake by the odds to get the total return. Example: ৳1,000 stake × 2.50 odds = ৳2,500 total return (৳1,500 profit). The higher the odds, the lower the probability of winning, but the higher the potential payout.
hi11 offers a variety of betting markets — match winner, handicap, over/under (total runs or goals), first innings score, top wicket-taker, runs per over and many more options. Multiple markets remain active during live matches as well.
Account Verification
Account verification is done for your own security. It confirms that the account is being used by its genuine owner, prevents underage access, and ensures no fraudulent activity is taking place. Withdrawal requests cannot be processed until verification is complete.
Yes, hi11 keeps your personal documents completely confidential and secure. All information is transmitted and stored using SSL encryption. Your documents are not shared with any third party for any reason other than verification purposes. Please read our privacy policy for more details.
This is an important security policy. If the names do not match, the risk of fraudulent transactions increases and verification issues can arise at the time of withdrawal. hi11 only processes withdrawals to bKash, Nagad, Rocket or Upay numbers or bank accounts registered in the account holder's own name.
For proof of identity, a National ID card (NID), passport or birth certificate is accepted. For proof of address, a utility bill or bank statement can be submitted. All information on the documents must be clearly visible and the images must be of good quality. If in doubt, ask our support team.
Once verification is complete, it generally does not need to be done again. However, a re-verification request may be made if there are major changes to account information or in special cases for security reasons. The entire process from submitting documents to receiving approval is straightforward, and our support team is always ready to help.
Withdrawals
The standard processing time for withdrawals at hi11 is just 5 to 30 minutes. For requests made via bKash, Nagad, Rocket or Upay, the funds arrive within this timeframe in most cases. Bank transfers may take a little longer.
The minimum withdrawal amount at hi11 is ৳800. Withdrawal requests below this amount cannot be made. As long as your balance is sufficient and your account verification is complete, you can start the withdrawal process with ease.
Withdrawals are usually completed within 5–30 minutes. If it has been pending longer than that, first confirm that your account verification is complete and that the payment number is registered in your name. If the issue is still not resolved, contact us via live chat or at [email protected].
No, hi11 only processes withdrawals to a mobile wallet (bKash, Nagad, Rocket, Upay) or bank account registered in your own name. Sending funds to someone else's number is not possible — this is a mandatory rule for security purposes.
The wagering requirement for the welcome bonus is 25 times the bonus amount. Example: if you receive a ৳1,000 bonus, you must place ৳1,000 × 25 = ৳25,000 in bets before withdrawing. Please note that wagering is calculated on the bonus amount only, not the deposit.
hi11 supports five withdrawal methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank are supported. The minimum withdrawal for each method is ৳800.
Still have questions?
We are always here to help
If the Q&A above has not resolved your issue, contact our support team directly. hi11 support is available 24 hours a day, 7 days a week in both Bengali and English.
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