Can a third party impose limits on my account?

Limits are generally set by the account holder. However, if a family member is concerned and wants help, they can contact support@hi11.bar. The hi11 team will assess the situation and take the necessary steps.

For ages 21+

Responsible Gaming at hi11 — Your safety is our priority

Q: If I feel gaming is becoming a problem for me, who should I talk to?

First, contact hi11's 24/7 live chat or email support (support@hi11.bar). Our team will handle your concern confidentially and with empathy. You can also speak with a trusted family member or a professional counsellor.

hi11 believes gaming is a form of entertainment — not a source of financial stress. Set your own limits and play with awareness.

Why is responsible gaming important?

Online gaming is a popular form of entertainment for millions of people. However, like any form of entertainment, awareness and control are essential. At hi11, we want every user to have a positive and enjoyable experience.

Responsible gaming means playing within your budget, being mindful of time, and seeing gaming as one part of life — not your whole life. hi11 always places the highest importance on the mental health and financial safety of our users.

On this page you will learn how to use hi11's tools and policies to ensure a safe and enjoyable gaming experience. Remember, gaming should always be fun — never a source of stress or worry.

21+

hi11 is strictly for those aged 21 and above. Gaming or betting on this platform by minors is strictly prohibited. If you know someone underage who is trying to use this site, please notify our support team. We will take immediate action.

hi11's Safety Tools

Set Deposit Limits

Set your own limit on how much you can deposit daily, weekly, or monthly. On hi11, you can change this limit at any time from your account settings.

Set Loss Limits

Set a maximum amount you can lose within a given time period. Once this limit is reached, hi11 will automatically pause your gaming.

Time-Out Feature

If you want to take a break from gaming for a few days, use the Time-Out feature. You can take a break for any period from 24 hours to 30 days.

Self-Exclusion

If you feel gaming is causing problems for you, choose permanent or long-term self-exclusion. Contact the support team and we will act quickly.

Session Time Limit

Set in advance how long a gaming session will last. Once the specified time passes, hi11 will alert you and gaming will stop automatically.

Reality Check Reminder

At regular intervals hi11 will remind you how long you have been playing and how your gaming activity is going — so you can make informed decisions.

Signs of Problematic Gaming

Gaming is meant to be an enjoyable activity. However, certain signs call for caution. Consider whether any of the following apply to you:

A tendency to bet more in order to recover money you have lost.

Lying to or hiding things from family or friends about gaming.

Neglecting important responsibilities like work, family, or sleep because of gaming.

Feeling restless, anxious, or irritable when not gaming.

Betting with money meant for essential expenses or with borrowed money.

Repeatedly trying but failing to stop or reduce gaming.

Using gaming as a way to escape stress or sadness.

If any one of the signs above applies to you, please contact hi11's 24/7 support team or speak with someone you trust.

What does responsible gaming mean?

Responsible gaming is not just about following rules — it is a mindset. At hi11 we believe every player can stay in control of their own gaming experience.

Gaming should be a source of entertainment — not a way to earn money. For those who see gaming as a means of income, it can become harmful. hi11 always provides a transparent gaming experience and never promises guaranteed wins.

Set a budget before you start gaming and stick to it.
Do not place more bets trying to recover money you have lost.
Set a time limit for your gaming session in advance.
Avoid gaming while drinking or under mental stress.
Only play with money you can afford to lose.
Take regular breaks and spend time on other activities.

Self-Assessment Test

Evaluate yourself honestly. Answer the following questions in your mind:

Do you play beyond the budget you set?
Is gaming affecting your family or work?
Do you spend a lot of time thinking about gaming?
Do you game to escape financial stress?
Do you feel restless when told to stop gaming?

If the answer to one or more questions is "yes", speak with hi11's support team or use our self-exclusion feature.

How to set up protection on hi11

Using the safety features on hi11 is very easy. Follow the steps below:

Log in to your account

Access your account on hi11 and go to the profile menu in the top right corner.

Find the Responsible Gaming settings

In the account settings menu, locate the "Responsible Gaming" section.

Choose your preferred limits

Select what you need — deposit limits, loss limits, session time, time-out, or self-exclusion.

Set the amount or duration

Enter a specific amount of money or time period. hi11 will apply it immediately.

Contact support if you need help

Our 24/7 team is always ready to help you via live chat or email.

Need help?

If you feel any concern about gaming or feel it is becoming a problem, do not wait — talk to hi11's support team. We are here for you.

hi11 Support Team

24/7 Live Chat
Chat with us directly at any time, day or night. You can communicate in Bengali.

Email Support
[email protected] — send us any issue or request by email.

Bengali & English Support
Our team can assist you in both Bengali and English.

Confidentiality Guaranteed
Your concern or request will be handled with complete confidentiality. No judgment, only support.

Safety Tips for Parents

It is parents' responsibility to keep children and teenagers away from online gaming sites. hi11 strictly enforces a 21+ age limit, but it is still wise to take some precautions at home.

Install parental control software on your device.
Keep your hi11 account password secure from children.
Stay aware of which websites your children are visiting.
Have an open conversation with your children about the limits of online gaming.
If you have any suspicion, contact [email protected].

Common Questions about Responsible Gaming

After logging in to hi11, go to your account settings. There you will find deposit limits, session time, and other safety settings under the "Responsible Gaming" section. If you have any trouble, contact the support team via live chat or email.

The duration of self-exclusion depends on the type you chose. A fixed-term self-exclusion (such as 6 months or 1 year) can be reversed once the period ends. For permanent self-exclusion, reactivating your account may not be possible. Talk to the support team for more details.

Time-Out is a temporary break — usually from 24 hours up to 30 days. During this period you cannot play, but your account reactivates automatically once it ends. Self-Exclusion is a longer-term and more serious step — it blocks your account for months, years, or permanently.

First, contact hi11's 24/7 live chat or email support ([email protected]). Our team will handle your concern confidentially and with empathy. You can also speak with a trusted family member or a professional counsellor.

The minimum deposit amount on hi11 is ৳100 across all payment methods. This limit helps you start playing on a small scale and stay within your budget. Deposits can be made via bKash, Nagad, Rocket, Upay, and bank transfer.

Limits are generally set by the account holder. However, if a family member is concerned and wants help, they can contact [email protected]. The hi11 team will assess the situation and take the necessary steps.

Safely enjoy hi11's top games

Play responsibly and enjoy yourself. Explore hi11's vast game collection while staying within your budget.

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