hi11's Privacy Policy

hi11 places the highest importance on the privacy of users in Bangladesh. This privacy policy explains what information is collected when you use the hi11 platform, how it is processed, and what measures we take to protect your data. By using hi11's website or services, you agree to the terms of this policy. If you have any questions, please contact us directly.

In this policy, "personal data" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, payment-related information, or device IP address. "Processing" means any operation involving the collection, storage, modification, use, or deletion of data.

This policy applies to all individuals who use the hi11 website and related services — whether or not they have registered an account. If you access our platform from Bangladesh or anywhere else, this policy applies.

2.1 Information You Provide Directly

Information you provide when creating an account, making a transaction, or contacting support:

• Full name and date of birth
• Mobile number and email address
• Payment account details (bKash, Nagad, Rocket, Upay, or bank account)
• Documents required for identity verification
• Messages you send via support chat or email

2.2 Automatically Collected Information

When you use the platform, certain technical information is recorded automatically:

• IP address and session data
• Browser type, operating system, and device information
• Page visit time, duration, and navigation path
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

hi11 uses your personal data for the following legitimate purposes:

• Account management: For registration, login, and account verification.
• Payment processing: For deposits, withdrawals, and bonus disbursements.
• Customer support: To resolve your issues via live chat and email.
• Security and fraud prevention: To detect unauthorized access and fraudulent activity.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: For data analysis to enhance the user experience.
• Communications: To send important security or account-related notifications.

hi11 never sells your personal data to third parties. Data is not used for any purpose other than legitimate needs.

hi11 may share your information with selected third parties in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, or bank transfer service providers — solely for completing transactions.
• Technology partners: Trusted service providers involved in server hosting, cybersecurity, and platform operations.
• Legal obligations: In response to a court order or a valid request from a law enforcement authority.

When sharing information with third parties, hi11 ensures that the relevant party maintains adequate data protection measures and uses the information only for the specified purpose.

hi11 applies industry-standard technical and organizational measures to protect your information:

• SSL encryption: All data transmission between the website and your browser is encrypted with SSL/TLS.
• Access controls: Only authorized personnel can access your data, and strict authentication measures are in place.
• Regular security reviews: Our systems are regularly tested for vulnerabilities and necessary updates are applied.
• Secure data storage: Data is stored on secure servers with multiple layers of security to prevent unauthorized access.

While hi11 strives to maintain the highest level of security, no guarantee of absolute security on the internet is possible. It is therefore important to keep your password confidential and notify us immediately if you notice any suspicious activity.

hi11 uses cookies and similar technologies to operate the website properly and improve the user experience. Cookies are small text files stored in your browser.

Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and core platform functionality.
• Functional cookies: Remember your preferences such as language, theme, and settings.
• Analytics cookies: Used to understand which pages are visited most — not used to identify individuals.

You can disable cookies through your browser settings, but doing so may limit some features of the platform.

hi11 retains your personal data for as long as your account remains active. Even after account closure, data may be kept for a defined period for the following reasons:

• For the period required to meet legal obligations
• As evidence in dispute resolution or legal claims
• For fraud prevention and security assurance
• In accordance with regulations on keeping financial transaction records

Once the defined period has passed, data is securely deleted or anonymized.

As a user of the hi11 platform, you have the following rights regarding your personal data:

• Right of access: You can find out what information hi11 holds about you.
• Right to rectification: You can request correction of inaccurate or outdated information.
• Right to erasure: In certain circumstances, you can request deletion of your data — however, where legal obligations exist, it may not be possible to delete all information.
• Right to restrict processing: In certain circumstances, you can request that processing of your data be limited.
• Right to object: You can object to your data being used for specific purposes.
• Right to data portability: You can request certain data in a structured, machine-readable format.

To exercise these rights, use the contact details below. hi11 will process your request within a reasonable time.

hi11's services are intended for users aged 21 and above only. hi11 does not knowingly collect personal data from any minor. If we are informed that a minor has created an account, that account and all associated data will be deleted as soon as possible.

If a parent or legal guardian believes their child has created an account on hi11, please contact the support team immediately.

In the course of providing hi11's services, some data may be processed or stored on servers located outside Bangladesh. In such cases, hi11 ensures that:

• Data transfers are conducted under adequate protective measures.
• The receiving party ensures a level of protection equivalent to this privacy policy.
• Applicable data protection laws and regulations are complied with.

hi11 reserves the right to review and update this privacy policy from time to time. In the event of changes:

• The updated policy will be published on this page and the "Last Updated" date will change.
• For significant changes, registered users may be notified by email.
• Continued use of the platform after changes will be taken as acceptance of the new policy.

It is therefore recommended to review this page regularly, especially before making important transactions on hi11.

For any questions, requests, or complaints regarding this privacy policy, please contact the hi11 support team. We provide assistance in Bengali and English 24/7:

hi11 takes your requests seriously and aims to respond within a reasonable time. If you believe there has been a breach in the protection of your data, please notify us as soon as possible.